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E-PORTAL: Timesheet Previous Week And Next Week Button Kicks User Off The System (Doc ID 2517148.1)

Last updated on MARCH 12, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, Portal Technology

Issue reported on:
Portal iHub PUM Image# 5 on PT8.56.13.
HCM 9.2 PUM Image# 24 on PT8.56.13.

Environment is Load-Balanced.
Issue replicates regardless of browser.


When navigating to Time Sheet via the Portal sign in, clicking on the Next Week/Previous Week buttons results in blank Page.
Issue is not observed, if the user signs in directly into the HCM application.

Crash is observed in the Application Server.



The issue can be reproduced at will with the following steps:
1. Sign into portal environment
2. Navigate to Self Service > Time Reporting > Report Time 
3. Under 'Select Another Timesheet' group box, set 'View By' option to 'Week'.
4. Click on the Previous Week or Next Week buttons.
5. Blank page is displayed.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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