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EEX 9.2: The Receipt Verified Flag Is Grayed Out For Prepaid Expense Lines During Approvals After Bug 27046045 Is Implemented (Doc ID 2517155.1)

Last updated on NOVEMBER 26, 2019

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

After implementing the solution delivered by <Bug 27046045> (EX: RECEIPT VERIFIED FLAG SELECTED BY DEFAULT, AND NOT GRAYED OUT IF NO ACCESS) delivered within PeopleSoft Enterprise FSCM 9.2 Image #26, the Receipt Verified flag (Field RECEIPT_VERIFIED) remains grayed out at the Expense Report Approvals (Page EX_EXPENSE_APPRV), for those Expense Lines whose Expense Method (Payment Type), is defined as Prepaid.

REPLICATION STEPS:

    1.- Enable Pre Pay Auditor approval level at the Transaction Definition for Expense Reports
    2.- At the Privilege Template for Expense Reports and Pre Pay Auditors, ensure that Receipt Verified = Y
    3.- On the Receipt Verification Rule configuration page, ensure that 'Receipts Received', and 'Verify Receipts' flags are selected
    4.- Also, at the Expenses Definition level for the Business Unit used, enable Receipts Required as 'Always' for any amount over 25 USD
    5.- Proceed to create an Expense Report with at least one Expense Line using the Expense Method (Payment Type) of Prepaid Expenditures, and ensure the amount is say 70 USD
    6.- Submit the Expense Report for approvals
    7.- Confirm that Workflow has routed the Expense Report to the proper Pre Pay Auditor User, and including the Prepaid Line is shown in Monitor Approvals as routed
    8.- Open the submitted Expense Report as Pre Pay Auditor, and review the transaction
    9.- Confirm that for the Expense Report Line defined as Prepaid, the Approve Flag is grayed out, and selected by default (which is correct), but the Receipt Verified flag is also grayed out, which should not be the case.

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

NOTE: In the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the demo environment).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.



ACTUAL RESULT:

Pre Pay Auditors, even though they have been granted access to the Receipt Verified flag, are unable to mark the Prepaid lines as such, even though by business needs, the line is flagged with Receipts Required. Approvers cannot mark as verified those reviewed expense receipts.

EXPECTED BEHAVIOR:

The solution delivered in <Bug 27046045> should gray out the Receipt Verified flag only for those Expense Lines the workflow did not route to the logged User. In case of Prepaid Lines, although they may not require approvals, the workflow has routed it to the proper User for review, and as Receipt is required, its verification should be enabled by the proper User.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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