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EAR9.2: Account Overview Tab When Opened In Multiple Windows Displays The Outstandings Of The Same Customer (Doc ID 2518084.1)

Last updated on APRIL 17, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When the account overview tab is opened in multiple windows for multiple customers , it displays the outsstandings of customers in all the windows.

The issue can be reproduced at will with the following steps:
1.Go to Account Overview page , search for customer id ABC;
2. Click on Item List;
3. Results are displaying items for customer ID ABC, which is correct;
4. Click on New Window, Account Overview page;
5. Click on Item List and invoices for Customer ID XYZ are displayed;
6. Go back to first customer page and close Account Overview page;
7. Then click again on Item List – for customer ID ABC, but Customer Item Inquiry page shows now Customer XYZ and items for Customer ID XYZ which is not correct.




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