My Oracle Support Banner

EAR9.2: Account Overview Tab When Opened In Multiple Windows Displays The Outstandings Of The Same Customer (Doc ID 2518084.1)

Last updated on APRIL 17, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When the account overview tab is opened in multiple windows for multiple customers , it displays the outsstandings of customers in all the windows.

STEPS
-------------
The issue can be reproduced at will with the following steps:
1.Go to Account Overview page , search for customer id ABC;
2. Click on Item List;
3. Results are displaying items for customer ID ABC, which is correct;
4. Click on New Window, Account Overview page;
5. Click on Item List and invoices for Customer ID XYZ are displayed;
6. Go back to first customer page and close Account Overview page;
7. Then click again on Item List – for customer ID ABC, but Customer Item Inquiry page shows now Customer XYZ and items for Customer ID XYZ which is not correct.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.