E-Portal: User is kicked out and returned to the logon page when trying to access remote content from Portal
(Doc ID 2518665.1)
Last updated on APRIL 17, 2023
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.55 and laterInformation in this document applies to any platform.
Symptoms
Upgraded from PT8.55.19 to 8.55.27 for all environments in production
When clicking on a deep link from iHub to HR or FSCM, the user is logged out of the application. No error is received when the user is kicked out. The links were working before applying the PeopleTools update.
In a fiddler trace, the following was seen just before the kickout:
https://xxx.com/psp/SITENAME/EMPLOYEE/EMPL/h/?tab=DEFAULT/ptgetremotedata?d=xxx.com&postFunction=postBackHistoryMessage
The following was also seen in the appserv.log file:
Error in service HomepageT, CREF with URL can not be found: https://xxx.com/psp/SITENAME/EMPLOYEE/EMPL/?tab=DEFAULT/ptgetremotedata?d=xxx.com
The issue can be reproduced at will with the following steps:
1. Login to iHub
2. Click on a CREF Link (Deep link) to HRMS
3. The user may briefly see the page but is then logged out of the application and returned to the login screen
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |