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EEBP 9.2: Customer Hierarchy In eBill Payment Throws Error Message If Customer ID Value Are The Same Under Different Set IDs (Doc ID 2518674.1)

Last updated on JANUARY 22, 2020

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

When the User opens the Customer Hierarchy page (EB_ABN_CUST) in eBill Payment module, the generated graph does not show all Customer IDs needed, specially if the same Customer ID value under different Set ID is defined at the Contact level.

If the Contact Name link is clicked to re-load the graph, the system throws an Error Message.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application Employee Portal as a Receivables User
    2.- Navigate to: Customers > Customer Information > General Information
    3.- Ensure there are at least two Customers configured, each under a different Set ID, such as:
         a) Customer ID 1000 under Set ID SHARE
         b) Customer ID 1000 under Set ID WCARE
    4.- Navigate to: Customers > Contact Information
    5.- Open an existing Contact ID, (such as EBILL101), under one of the Set IDs used before, (such as SHARE)
    6.- Go to the Contact Customers page, and set up the 2 Customer IDs from previous point #3, each under their own Set ID value
    7.- Navigate to: PeopleTools > Security > User Profiles > User Profiles
    8.- Open the existinf User ID VP1
    9.- In the IDs tab, set the below configuration:
         a) ID Type = Customer Contact
         b) Set ID = SHARE
         c) Contact ID EBILL101
    10.- Log into the FSCM Online Application Customer Portal as an eBill Payment User
    11.- Navigate to: eBill Payment > Customer Hierarchy
    12.- Confirm that under the Customer Hierarchy folder, there are two Customers listed, but the Name/Description of the Customers is duplicate
    13.- Select one of the listed Customer IDs by clicking on the yellow puppet icon
    14.- Once the Customer Hierarchy page (EB_ABN_CUST) is loaded, the Customer boxes get displayed, but that of the Customer ID defined under a different Set ID value than the Contact is missing completely
    15.- Click on the Contact Name link on the graph, and the system throws an Error Message

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.


ERROR MESSAGE:

    " The field PTCHART_NODE must be unique. (254,138)
       The field PTCHART_NODE must be unique. "

ACTUAL RESULT:

The Customer's information box is missing altogether, and the Error Message triggered by the system sure confuses the Users, and shows only misleading information.

EXPECTED BEHAVIOR:

The Customer Hierarchy page (EB_ABN_CUST) along with its menu navigation within the eBill Payment module should load the proper Customer information, and no Error Message should be issued by the system.

 

NOTE: In the  attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Cause

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In this Document
Symptoms
Cause
Solution
References


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