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EMM: Asset Not Found On Work Order When There Is No Custodial Or Location Info Defined (Doc ID 2518772.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Functionality

ACTUAL BEHAVIOR
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Asset not found on work order when there is no Custodial or Location info defined

When adding an asset via "define asset operational information" navigation and if the custodial or location info is not defined the asset is not searchable on the Work Order asset grid. This is an issue because not all assets will have this information.
Custodial or Location information should not be a requirement in order to searchable on the work order.

EXPECTED BEHAVIOR
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STEPS
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The issue can be reproduced at will with the following steps:

1. Add 1st asset via Define Asset Operational Info
2. Entered Asset type and save.
3. No Location or Custodial info defined.
4. Create Work Order, click asset grid to look up asset.
5. Enter asset ID “9_7” and click search. Asset does not appear in search.
6. Add Location to the asset
7. Create Work Order, click asset grid to look up asset.
8. Enter 9_7 and click search.
9. Asset appears in search.
10. Removed location.
11. Add custodian info.
12. Create Work Order, click asset grid to look up asset.
13. Enter 9_7 and click search.
14. Asset appears in search.

Not all assets require Location or Custodial information. This is an issue.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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In this Document
Symptoms
Cause
Solution
References


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