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EEBP 9.2: Customer Hierarchy Page In eBill Payment Does Not Display Customer Name When Defined Under A SetID Different Than The Contact Logged Into The System (Doc ID 2518789.1)

Last updated on JANUARY 21, 2020

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

When the User opens the Customer Hierarchy page (EB_ABN_CUST) in eBill Payment module, the generated graph not always provides a Customer Name/Description, instead, the field is showing blank.

This has been detected to be an issue for those Customer IDs that have been set up under a Set ID value that differs to the Set ID value the Contact they have been linked to is defined under.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application Employee Portal as a Receivables User
    2.- Navigate to: Customers > Customer Information > General Information
    3.- Ensure there are at least two Customers configured, each under a different Set ID, such as:
         a) Customer ID 1000 under Set ID SHARE
         b) Customer ID HC10028 under Set ID WCARE
    4.- Navigate to: Customers > Contact Information
    5.- Open an existing Contact ID, (such as EBILL101), under one of the Set IDs used before, (such as SHARE)
    6.- Go to the Contact Customers page, and set up the 2 Customer IDs from previous point #3, each under their own Set ID value
    7.- Navigate to: PeopleTools > Security > User Profiles > User Profiles
    8.- Open the existing User ID VP1
    9.- In the IDs tab, set the below configuration:
         a) ID Type = Customer Contact
         b) Set ID = SHARE
         c) Contact ID EBILL101
    10.- Log into the FSCM Online Application Customer Portal as an eBill Payment User
    11.- Navigate to: eBill Payment > Customer Hierarchy
    12.- Confirm that under the Customer Hierarchy folder, there are two Customers listed, but only the Name/Description of the Customer ID defined under the Set ID value same as the Contact's gets displayed correctly. The other Customer ID's Name/Description is blank
    13.- Select one of the listed Customer IDs by clicking on the yellow puppet icon
    14.- Once the Customer Hierarchy page (EB_ABN_CUST) is loaded, the Customer boxes get displayed, but that of the Customer ID defined under a different Set ID value does not contain any Name/Description

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ACTUAL RESULT:

The Customer's Name/Description is not displaying in the Customer Hierarchy menu and page, and this confuses Users when trying to review the information at stake.

EXPECTED BEHAVIOR:

The Customer Hierarchy page (EB_ABN_CUST) along with its menu navigation within the eBill Payment module should load the proper Customer Name/Description regardless of the Set ID values they are defined under.

NOTE: In the  attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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