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Not Able To Delete Direct Deposit Account (Doc ID 2518825.1)

Last updated on MARCH 12, 2021

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On: PeopleSoft Enterprise HCM 9.2 PUM Image 27
PeopleTools 8.56.08


Direct Deposit Fluid page, pop up window working erratically, with the below scenarios occurring

1) users not getting any popup window.
2) getting popup window in IE and not in Chrome.
3) not getting popup window on own system and getting popup window in different system.


The pop up window should appear on the user's window each time, regardless of browser.


STEPS to REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on Direct Deposit tile
2. Click on the account you want to delete
3. Click on Remove Button
4. Customer does not see the pop up window appear.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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