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EEX 9.2: Expenses Approval Workflow Not Respecting PeopleTools User Profile Email User Setting If Unselected, And Still Sending Email Notifications (Doc ID 2520032.1)

Last updated on JANUARY 24, 2020

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

It has been detected that regardless of the Email User setting configured at the PeopleTools User Profile level, within the Workflow tab, the Expenses Approval Workflow functionality ignores it, and will always send Email Notifications to the Users that have a valid Email Address defined.

This is confirmed to be happening on:

    1) All delivered Approver Processes: ERApproval, TAApproval, CAApproval, TRApproval, and TJApproval
    2) All approval actions: Approve, Deny, Send Back, etc...
    3) All Users that have a valid e-mail address regardless of 'Email User' setting

REPLICATION STEPS:

    1.- At the PeopleTools Profile level, set 'Email User' = No for the Users defined as: Expenses Employee, HR Supervisor, and Prepay Auditor. Ensure however that there is a valid Email Address defined for each of them.
    2.- Log into the FSCM Online Application as the Expenses Employee
    3.- Create a new Expense Report transaction, and submit it for approval
    4.- Go to the Inbox Account of the HR Supervisor, and confirm an E-mail Notification for approval is received
    5.- Log into the FSCM Online Application as the HR Supervisor
    6.- Approve the submitted Expense Report transaction
    7.- Go to the Inbox Account of the Prepay Auditor, and confirm an E-mail Notification for approval is received
    8.- Log into the FSCM Online Application as the Prepay Auditor
    9.- Approve the routed Expense Report transaction
    10.- Go to the Inbox Account of the Expenses Employee, and confirm an E-mail Notification is received stating the transaction is approved

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ACTUAL RESULT:

Expense Employees and Approver Users keep receiving Workflow E-mail Notifications into their Inboxes, while being set up as no Email Users, and this causes unnecessary tasks of cleaning up the Inbox.

EXPECTED BEHAVIOR:

If Users have defined explicitly at the PeopleTools Profile level that they do not wish to receive any e-mails (Email User = N), then Workflow should respect that choice, and abide. No E-mail Notifications should be sent out to Users that are not set up to receive Emails.

NOTE: In the  attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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