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PeopleSoft HCM: HelpDesk for HR - Integrate HelpDesk for HR Solutions and Cases in HCM Self Service modules (Doc ID 2520278.1)

Last updated on FEBRUARY 03, 2020

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


This red paper provides guidance for technical users, system administrators, and programmers on integrating PeopleSoft HelpDesk for HR   with PeopleSoft HCM.


 This red paper depicts the guidelines of setting up PeopleSoft HelpDesk for HR integrating with PeopleSoft HCM to avail “Find Help” and “Case Creation” from the HCM modules. This will work only in an integrated environment where HCM and HelpDesk for HR application co-exists.


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