My Oracle Support Banner

EEX9.2: User Defaults page displays the demographic data for the user instead of the Expense Defaults. (Doc ID 2520599.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The User Defaults page displays the demographic data for the user instead of the Expense Defaults. This issue occurs on both the Approve Expenses Report > Expense Summary page and the Approve Expense Report > Expense Details page.

This issue is with Cash Advance and Travel Authorizations as well.

Steps:

1. Go to Expense Report edit page - from actions drop down select user defaults.
2. Go to Submit page - from actions drop down select user defaults.
3. Using approver's login, open an expense report to approve - from actions drop down select user defaults on both summary and detail page.
4. Login as system admin - go to Manager Self-Service > Travel and Expense Center > Approvals > Modify Approved Transactions and pull one transaction - from actions drop down select user defaults on both summary and detail page.

    --  After Step 1 & 2-  New page open with user's profile 1st tab i.e., Employee Data page.
        After Step 3 & 4-  New page opens with submitter's Employee Data page and not user defaults.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.