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Non-Custodial Parent Record Remains After Deleting Profile (Doc ID 2521108.1)

Last updated on AUGUST 20, 2019

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
The non-custodial parent profile application data remains in the INST_PARENT_N record after the Delete process of the Profile application using the delivered delete process.

EXPECTED BEHAVIOR
-----------------------
Expect all records associated with the EMPLID to be deleted
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to the Maintain Inst Application page for a student who has both an HHA and HHB file loaded

2. Navigate to Financial Aid --> File Management --> Profile Import --> Delete Profile Records

3. Enter EMPLID from step 1

4. Click the Delete Profile button

5. Return back to Maintain Institution Application page and enter the EMPLID for the deleted profile.  A 'no matching values were found' message will return

6. query SELECT * FROM PS_INST_PARENT_N for the EMPLID


Cause

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In this Document
Symptoms
Cause
Solution
References


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