My Oracle Support Banner

Self-Service Emergency Contacts page triggers blank Emergency Contact Sync messages (Doc ID 2523454.1)

Last updated on AUGUST 05, 2021

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.


When using the Self Service > Student Center > Emergency Contacts page to edit an emergency contact, adding and then immediately deleting a row (net zero change in data) triggers a blank PERS_EMERGNCY_CONTACT_SYNC when the component is saved. 

"EMPLID is blank in first row of emergency contacts record EMERGENCY_CNTCT"

"The EMPLID field must not be blank in this message."

The issue can be reproduced at will with the following steps:

1. Navigate to Self Service -> Student Center 
2. Click Emergency Contact 
3. Edit an existing contact 
4. Add a Phone Number 
5. Do not enter any data in the newly created Other Telephone Numbers row. 
Instead, immediately click delete. 
6. Click Save. 
7. Navigate to PeopleTools > Integration Broker > Service Operations Monitor 
> Monitoring > Asynchronous Services 

This can cause circumstances where the queue is stopped from processing further until the error is cancelled. It can cause significant back-up of transactions.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.