Self-Service Emergency Contacts page triggers blank Emergency Contact Sync messages
(Doc ID 2523454.1)
Last updated on MARCH 12, 2021
Applies to:PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.
When using the Self Service > Student Center > Emergency Contacts page to edit an emergency contact, adding and then immediately deleting a row (net zero change in data) triggers a blank PERS_EMERGNCY_CONTACT_SYNC when the component is saved.
"EMPLID is blank in first row of emergency contacts record EMERGENCY_CNTCT"
"The EMPLID field must not be blank in this message."
The issue can be reproduced at will with the following steps:
2. Click Emergency Contact
3. Edit an existing contact
Instead, immediately click delete.
6. Click Save.
7. Navigate to PeopleTools > Integration Broker > Service Operations Monitor
> Monitoring > Asynchronous Services
This can cause circumstances where the queue is stopped from processing further until the error is cancelled. It can cause significant back-up of transactions.
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