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ECM: No Payments Coming Up In Financial Gateway when searching on Payment Dispatch and Review Payments page with Payee name that has Apostrophe (``) character in the Name. (Doc ID 2523643.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise FIN Cash Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Payment Review and Payment Dispatch Search Not working if Payee name has apostrophe ` character in the Name.

If supplier/Employee Name is having apostrophe ` character in the Name. Searching on Review Payment with Payee Name populated ,does not Fetch the results.
    Navigate: Financial Gateway > Review Payments > Payments
    Navigate: Financial Gateway > Process Payments > Payment Dispatch
        - Provide all relevant details and Payee Name, Click Search

STEPS:

1) Create Supplier with Supplier Name has Apostrophe ` (Example: Abc`xyz)
2) Create Voucher for the Supplier
       - Settle by Financial Gateway , Payment Method = ACH
3) Pay the voucher using Pay Cycle and Interface to Financial Gateway by running AP_FG_PROC
4) Navigate: Financial Gateway > Process Payments > Payment Dispatch
    - Provide Date Criteria and other details except (Payee Name)
    - Click Search and Rows is fetched
 
5) Navigate: Financial Gateway > Review Payments > Payments
    - Provide Date Criteria and other details except (Payee Name)
    - Click Search and Rows is fetched

6) Navigate: Financial Gateway > Process Payments > Payment Dispatch
    - Provide all relevant details and Payee Name
    - Click Search
       No Rows is fetched  ===> Issue with Payee Name
 
7) Navigate: Financial Gateway > Review Payments > Payments
    - Provide all relevant details and Payee Name
   - Click Search
       No Rows is fetched  ===> Issue with Payee Name

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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