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E-PORTAL :FIND AN EXISTING CASE' RETURN BUTTON LOSES NAV SENDING USER TO A BLANK PAGE (Doc ID 2523855.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

 When a support case user is looking at multiple cases (one at a time) and using the "Find an Existing Case" return button...after the 3rd try, the user is stuck on a blank (white) page.

This is happening on IE only chrome works fine

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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