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EMM: Performance Issue on "OPEN TASK BY DATE" Tile in Mobile Technician Workbench (Doc ID 2525204.1)

Last updated on APRIL 01, 2019

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On :  9.2 version 30, Performance

ACTUAL BEHAVIOR  
---------------
Performance issue on "Open  task By  Date" Tile  in Mobile Technician Workbench  

Performance issue on "Open Date  By Tile " in Mobile Technician Workbench.
It takes longer than expected (more than 2 mins) or timed out when we have 900+ rows of data when clicking on the "Open task By Date" tile.
 

EXPECTED BEHAVIOR
-----------------------
Should not take a long period of time when opening task by date tile

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Mobile Technician Workbench
2. Click on "Open task by Date" tile
3. The system takes longer than expected (more than 2 mins) or timed out when we have 900+ rows of data.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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