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E-MCF: "You are not authorized to view the email attachments/downloaded files" (Doc ID 2526080.1)

Last updated on DECEMBER 16, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Environment:
------------------
PeopleTools 8.55.21
Pre upgrade tools 8.55.15
CRM 9.2

Issue:
----
The site upgraded from tools 8.55.15 8.55.21.  When attempting to access attachments from Case Notes page
the following error occurs.

Error
-------------
"You are not authorized to view the email attachments/downloaded files".

Cause

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In this Document
Symptoms
Cause
Solution
References


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