EAR 9.2: Unable To Delete An Existing Regular Deposit With Payment Transactions, As System Throws Error Message (6040,804) When Trying To Delete Online
(Doc ID 2526617.1)
Last updated on FEBRUARY 20, 2023
Applies to:
PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
ISSUE:
The Accounts Receivable Functional Team has identified several Deposit IDs that have incorrect information, or were created by mistake, and now need to be deleted from the system.
However, when trying to do so, via the Express Deposit component, or the Regular Deposit component, the system throws an Error Message (6040,804) preventing the User from successfully mark those transactions as deleted.
REPLICATION STEPS:
1.- Log into the FSCM Online Application as a Receivables User
2.- Navigate to: Accounts Receivable > Payments > Online Payments > Regular Deposit
3.- Open one of the identified Deposit IDs
4.- On the Totals tab, click on the Delete Deposit button
5.- The system throws Error Message (6040,804)
6.- Navigate to: Accounts Receivable > Payments > Online Payments > Express Deposit
7.- Open one of the identified Deposit IDs, an go to the Action tab
8.- Click on the 'Delete Express Deposit' button
9.- The system throws Error Message (6040,804)
ERROR MESSAGE:
" You must enter Detail Reference information if the Payment Predictor check box is selected. Seq 1. (6040,804)
If the Payment Predictor check box is selected, you must enter Detail Reference Information in the Reference Information grid for Express Deposits prior to running the Payment Predictor process. "
ACTUAL RESULT:
Users are unable to delete duplicate/incorrect Deposit transactions existing in the system, along with their related Payments. These transactions just remain idle in the system confusing users.
EXPECTED BEHAVIOR:
Users should be able to delete duplicate Deposit IDs, and their related Payment information, if required.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |