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EBP 9.2: Customer Hierarchy Doesn't Show Changes In eBill If We Update The Corporate Customer Setup (Doc ID 2529614.1)

Last updated on MARCH 09, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

FSCM 9.2.19
PT 8.56.06
Usability

ACTUAL BEHAVIOR
---------------
When an existing customer is assigned to a new corporate customer, the Customer Hierarchy in eBill Payment does not show these child customers. Any new customer accounts assigned to the corporate customer does show as a child in the hierarchy, but existing customers are not updated correctly.


EXPECTED BEHAVIOR
-----------------------
Parent SetID and Parent Cust_ID should be kept in sync when a change is made in the customer information.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Customer > General Information for an account marked as Corporate Customer
2. Uncheck Corporate Customer box and select a parent cust_ID
3. Save
4. Logon to Customer Portal
5. eBill Payment > Customer Hierarchy > corporate customer
6. Newly associated customer is not included


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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