E-PIA: Duplicate PS_DEVICEFEATURES Cookie Causes Login Issues (Doc ID 2531350.1)

Last updated on JANUARY 22, 2025

Applies to:

Symptoms

The duplicated PS_DEVICEFEATURES cookies are generated when accessing PIA through a link with a public user, or with a third party single signon solution. As a result, users get logged out from PIA.

The issue was observed on Chrome only. It did not replicate on Internet Explorer.

One example of that behavior was observed on Candidate Gateway and the replication steps are as follows.

1. Access the Public Careers site - Candidate Gateway.

2. Page spins to timeout.

Apart from the use case above, the issue is also observed whenever bypassing the signon (through Public User account) and/or using an External Single Signon solution.

Cause

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