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EPY: Puerto Rico Employees Not Able To Open Their State Withholding Tax Forms (Doc ID 2531833.1)

Last updated on JANUARY 07, 2020

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

The Puerto Rico Employees not able to open their State Withholding Tax Forms and receiving the following error message: 

"The Puerto Rico Withholding Exemption Certificate (Form 499 R-4.1) is not available online. Please contact your Payroll Department to obtain a copy of this form and further receive further instructions."



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Verify the State Tax Data indicates the State of "PR"
2. Navigate to the Tax Withholding in Employee Self Service
3. Click on the Payroll Tile
4. Select Tax Withholding
5. Click the arrow for the State section
6. Receive the error message (The Puerto Rico Withholding Exemption Certificate (Form 499 R-4.1) is not available online.  Please contact your Payroll Department to obtain a copy of this form and further receive further instructions.)


Cause

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In this Document
Symptoms
Cause
Solution


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