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Cashnet Interface Causes Double Posting Of Payment (Doc ID 2532040.1)

Last updated on NOVEMBER 14, 2019

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On production Campus Solutions 9.2, PeopleTools 8.56.14, the Cashnet component interface, provided by the third party vendor for the purpose of posting charges and payments to Student Financials, is sporadically creating double postings for one transaction. This same interface was used on Campus Solutions 9.0; the issue did not occur on Campus Solutions 9.0. An upgrade to Campus Solutions 9.2 has recently occurred. Approximately 10 transactions per day experience this behaviour.

The double posting of payments is not resulting in two charges to the student's credit card.

A dedicated application server is used for Cashnet processing. Since upgrading to Campus Solutions 9.2, this application server experiences frequent crashes throughout the day.

ACTUAL BEHAVIOR
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Some students will see a double posting of a payment, posted from the Cashnet Component Interface (CI) for their transaction. Two unique PAYMENT_TBL.PAYMENT_ID_NBR's are created, and two unique ITEM_NBR's in ITEM_SF/ITEM_LINE_SF.

EXPECTED BEHAVIOR
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Posting of a payment should result in one unique PAYMENT_TBL.PAYMENT_ID number, which is posted to ITEM_SF/ITEM_LINE_SF.

STEPS
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The issue can be reproduced at will with the following steps:
1. Post a transaction using the Cashnet Component Interface. This is a third party product.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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