EPY: Submit For W-4 State Tax PYTWF_FEDE Not Working "Caught Exception: Error removing directory /PS_CFG_HOME/files/XMLP" (Doc ID 2532897.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

When trying to update the W-4 form using PDF form the system is opening a blank page.


STEPS
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The issue can be reproduced at will with the following steps:
1. Log into the Application
2. Navigate to Employee Self Service Homepage -> Payroll Tile -> Tax Withholdings -> State Tax Withholding
3. Download the PDF form and update data
4. Click on Submit
5. Log in to confirm the changes
6. Agree on the security consent
7. Note that Blank Browser Page is opened without displaying any content.

Cause

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