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Financial Aid Self Service FLUID: Awards able to be Increased Above Offered Amount on Mobile/Small Form Factor (SFF) (Doc ID 2533673.1)

Last updated on JANUARY 10, 2020

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Campus Solutions 9.2 FLUID Self Service

ACTUAL BEHAVIOR
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When managing awards in FA self service fluid on the small form factor, such as with a mobile phone students are able to accept more than the offer amount.

EXPECTED BEHAVIOR
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Students should not be able to increase awards, only accept what is offered, or decrease.

STEPS
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The issue can be reproduced at will with the following steps:
1. On mobile device, navigate to manage accepted awards or outstanding offers.
2. Click on item type.
3. Student clicks on 'reduce' and enters amount larger than offer amount.
4. Click "enter" or "go". This is the key step.


WHAT IS WORKING
----------------------------
The functionality on the desktop (LFF) works as expected. Also works if students click 'submit' (the expected step) instead of 'enter' or 'go'



Cause

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In this Document
Symptoms
Cause
Solution
References


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