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ELM 9.2 - WBT Scores Not Passed Back After Multiple Attempts (Doc ID 2534637.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
WBT scores not passed back after multiple attempts

ISSUE: Scores are not being passed back after multiple launches - the score recorded reflects the first attempt. Learner fails exam, score and attendance are recorded. Learner re-launches and passes exam; however, the passing score is not reflected in ELM.

EXPECTED BEHAVIOR
-----------------------
Completing the WBT after a failed first attempt should update the Score and mark the learning Complete.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch the content
2. Exit the course after completing part of the content, but not enough to exceed the Passing Score
3. My Learning shows In-Progress and score recorded.
4. Re-launch content and complete learning to exceed Passing Score
5. Note status remains In-Progress and Score does not update.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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