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E-PORTAL: Images in a Rich Text Editor are Not Displaying in a Load Balanced Environment (Doc ID 2534687.1)

Last updated on OCTOBER 12, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.


Images in a Rich Text Editor are not displayed when using a Load Balanced (Multi Server) environment.

There are many places where Rich Text Editor is used. This is one example of replication steps:
1. As Administrator on web server A, Navigation: Set Up HCM > Product Related > Compensation > Total Rewards > Define Template
2. On ‘Employee Communication’ section, insert image
3. As Employee on web server B, Navigation: Employee Self Service homepage, Total Rewards tile
4. Note image is not displayed on corresponding section




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