My Oracle Support Banner

Unable To Open HRHD Cases, Workers Or Work Packs Post Tools Update gave error: Open of file XXX failed no such file or directoty (2.633) (Doc ID 2537607.1)

Last updated on JANUARY 06, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.


On : NA version, Peoplesoft Managed Cloud Service

When attempting to click on the search result of Main Menu → FieldService → Search Workpacks ,
the following error occurs.

Open of file /u01/oracle/pt/ps_cust_home/files/EOCF_zdegenco failed no such file or directoty (2.633)
EPCF_CLF_DE Runtime Loggers LogToFile OnExecute Name:LogToFile PCPC:623 statement: 10

The issue can be reproduced at will with the following steps:
1. Navigate to Main Menu → FieldService → Search Workpacks
2. Entered Project ID → Search
3. Click on the search result and got the error, then entered the project number again and tried to open the work pack




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.