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S/S User Is Able To Close/Open Other Users Cases (Doc ID 2538372.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

'Known Issue' Cases Closed By Self Service Users and should not be. These are known issues that are available to all self service users and the self service user should not be able to close a case where they are not the employee, alternate contact, or reported by on the case.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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