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E-PIA: My Preferences-Restore Defaults Saves Then Asks User To Save The Page Agaom (Doc ID 2539029.1)

Last updated on DECEMBER 09, 2019

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
My Preferences-Restore Defaults saves then asks user to re-save the page

EXPECTED BEHAVIOR
-----------------------
It should not ask users to save it again

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select home, then re-navigate to ‘My Preferences’
2. User sees banner that personalizations have been saved.
3. User select home again and receives a prompt to save or not
4. If you select no, the save button is greyed out:
5. If you select yes, the personalizations did actually save, so nothing further is needed.


Cause

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In this Document
Symptoms
Cause
Solution
References


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