Search Exception: ACL metadata not available (262,2018) Error When Searching For a Solution In A CRM Case
(Doc ID 2539666.1)
Last updated on JULY 22, 2020
Applies to:PeopleSoft Enterprise CRM Support - Version 9.2 and later
Information in this document applies to any platform.
On : 9.2 version, Secure Enterprise Search (SES)/Search Framework (PTSF)
When attempting to search for solutions on a CR support case the following error occurs.
Search Exception: ACL metadata not available (262,2018)
The issue can be reproduced at will with the following steps:
1. Support > Search Cases...open a case.
2. Go to the solutions tab and search for any word. Error occurs.
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