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E-PIA: Getting "Site Name Is Not Valid. Check Your Url Syntax And Try Again" Error when Site Name Contain 'Underscore' in PT 8.57.04 (Doc ID 2539717.1)

Last updated on OCTOBER 24, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

On : 8.57 version, PIA Core Technology

Getting " Site name is not valid. Check your url syntax and try again." while logout from 'Change My Password' or 'ES Search' page. No issue on logout from other pages like 'Process Monitor'.
 

ENVIRONMENT

----------------------

HCM 9.2 PUM 29

PT 8.57.04



ERROR
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Site name is not valid. Check your url syntax and try again.


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to application using below URL. http://xxxxxxx.us.oracle.com:xxxx/E920G7TU_NOSSO/signon.html
2. When logout from other pages, get the below URL. - http://xxxxxxx.us.oracle.com:xxxx/psp/E920G7TU_NOSSO/EMPLOYEE/ERP/?cmd=logout.
3. But when log out from 'Change My Password Page', we get the below URL and the error. - http://xxxxxxx.us.oracle.com:xxxx/psp/E920G7TU/EMPLOYEE/ERP/?cmd=logout
Error: Site name is not valid. Check your url syntax and try again.

Cause

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In this Document
Symptoms
Cause
Solution
References


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