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Unable To Delete Remarks On SEVIS I-20 Form. (Doc ID 2541745.1)

Last updated on JULY 10, 2020

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 and later
Information in this document applies to any platform.

Symptoms

This issue has been reported in both CS 9.0 and also CS 9.2.

ACTUAL BEHAVIOR
---------------
In CS 9.2, it is not possible to remove remarks that are saved onto an existing I-20 form.

EXPECTED BEHAVIOR
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It should be possible to remove all of the text from the Remarks field on an I-20 form.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Campus Community > SEVIS > I-20 Forms > I-20 Form
2. Enter some type of comments in the “Create Remarks” section t the bottom of the completed I-20 form and save.
3. Go back into the I-20 for the same student and, in Correct History mode, delete the Remarks at the bottom of the page and click “save”. Changes will save with no error. Leave the page.
4. Go back into the I-20 form and comments that were deleted in the previous step will reappear.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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