EAP9.2: Error Occurred When Removing Hold and Reason For Zero Amount Adjustment Voucher (Doc ID 2542929.1)

Last updated on MAY 05, 2021

Applies to:

Symptoms

Issue:
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After cancelling zero amount adjustment voucher with voided and put on hold,
when removing hold and reason then save it, below error message was appeared.
This issue did not occur on 9.1.


Error:
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Adjustment Vouchers cannot have more than one Zero Amount Payment schedules - delete row 2 or 2 (7030,991)
This adjustment voucher has more than one Zero Amount Payment scheduled. Please delete this row from the Scheduled Payments scroll and try saving again.


Step:
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1. Create both regular voucher and adjustment voucher and paid them
2. Cancel Payment for both vouchers with Payment Status = Void, Cancel Action = Re-open Voucher(s)/Put on Hold (Hold Reason = Other)
3. Run Payment Post to post Cancel Payment
4. Verify adjustment voucher was cancelled.
5. Remove hold and reason and save it. => 7030,991 was shown.

Changes

Cause

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