My Oracle Support Banner

E-WF: SMTP Username And Password Not Accepted (Doc ID 2544100.1)

Last updated on AUGUST 19, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.


On : 8.56 version, Push Notification

When attempting to send SMTP emails with authentication enabled the following error occurs.

Wed Apr 24 17:37:20 IST 2019 535-5.7.8 Username and Password not accepted. Learn more at
535 5.7.8 https://support.<Domain_Name>/mail/?p=BadCredentials z33sm5590937edd.47 - gsmtp
Wed Apr 24 17:37:20 IST 2019 DEBUG MCFJEMAIL: Failed connecting to primary server: 'smtp.<Domain_Name>

The issue can be reproduced at will with the following steps:

1. Trigger SMTP emails with authentication parameters set.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.