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EPY: Customer Receives The Error "You Have An Invalid Email Address On File" when attempting to use Self Service W-2 Consent for the first time. (Doc ID 2544829.1)

Last updated on DECEMBER 12, 2019

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


W-2 Consent fails with error referring to invalid email address on file, when the address is valid.

The Error states: “You have have an invalid email address on file.”

STEPS to REPRODUCE
-----------------------------
The issue can be reproduced at will with the following steps:
1. In Self Service, Navigate to Employee Self Service > W2 Consent
2. Enter the consent status, click Submit
3. See error “You have have an invalid email address on file.”


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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