My Oracle Support Banner

HRHD 360 Degree View Does Not Return All Possible Search Results (Doc ID 2544964.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Inconsistent Search Results in 360-view for HRHD; When searching with more letters on a First Name in "Advanced Search".  Some expected results are missing.


STEPS
-----------------------
The issue can be reproduced at will with the following steps in DEMO (delivered data):
1. Log into CRM 9.2.
2. Go to: HRHD 360 Degree View
3. Select "Advanced Search" link.
4. In the First Name field, customer entered "Stefan" and use "Begins With" search operator. Hit SEARCH. 4 results.
5. In the same field, enter "Stefani" and 6 results appear. Users expect to see 6 results on the first search also.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.