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HRHD 360 Degree View Does Not Return All Possible Search Results (Doc ID 2544964.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.


Inconsistent Search Results in 360-view for HRHD; When searching with more letters on a First Name in "Advanced Search".  Some expected results are missing.

The issue can be reproduced at will with the following steps in DEMO (delivered data):
1. Log into CRM 9.2.
2. Go to: HRHD 360 Degree View
3. Select "Advanced Search" link.
4. In the First Name field, customer entered "Stefan" and use "Begins With" search operator. Hit SEARCH. 4 results.
5. In the same field, enter "Stefani" and 6 results appear. Users expect to see 6 results on the first search also.




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