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ETL9.2: Timesheet Timing Out On "Apply Schedule" (Doc ID 2545441.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise HCM Time and Labor - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Time Administration

ACTUAL BEHAVIOR
---------------
Timing out on "Apply Schedule"

We are having an issue where some managers are trying to "Apply Schedule" on timesheets for certain employees, the clock is spinning and it times out.




 

EXPECTED BEHAVIOR
-----------------------
Apply schedule should not time out

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to manager self service > Time management > report time > Timesheet
2. Open timesheet for punch time reporter and do apply schedule
3. Page timesout
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit employees time in a timely manner to get paid eventually

Cause

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In this Document
Symptoms
Cause
Solution


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