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Dispatch Purchase Order Fails with Error 'PO_PO_EMAIL. The PO_PO_EMAIL goes to No Success'. (Doc ID 2546393.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, PO Dispatching

Error received while Dispatching the PO






 

ERROR
-----------------------

4487: 1546932121: PSPAL::Abort: Location: /vob/peopletools/src/pspal/exception_sigaction.cpp:494: RecoverableSignalHandler
4487: 1546932121: PSPAL::Abort: Generating process state report to /appl/psft/lei/sup/fb910/appserv/prcs/LEIFBSP1/LOGS/psae.4487/process_state.txt
4487: 1546932121: PSPAL::Abort: Terminating process now.
 



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Step 1 :- Create a PO
Step 2 :- Go to the line level comment
Step 3 :- Add attachment and check the Email Flag and select Send to Vendor
Step 4 :- Select the dispatch method as Email in the main page
Step 5 :- Dispatch the PO
Step 6 :- The PODISP job contains 2 processes POPO05 (Sqr Process to dispatch the PO) and PO_PO_EMAIL. The PO_PO_EMAIL goes to No Success.
Step 7 :- An error is received saying :-

4487: 1546932121: PSPAL::Abort: Unexpected signal received
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot dispatch Purchase ordres s by email

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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