E-FLUID: PIA Getting Logged Out When Clicking On Submit Button On Manager Self Service Transaction (Doc ID 2546749.1)

Last updated on SEPTEMBER 16, 2021

Applies to:

Symptoms

Issue Statement:

-----------------

PIA getting crashed after clicking on the submit button. This has been observed in 8.57.06 patch.

Replication Steps:
--------------------------
1. Login as a manager
2. Click 'My Team' tile
3. Choose an employee and go to Job/Personal Information and click on 'Request reporting change' action
4. Enter the new manager details and click the Next button
5. On the confirmation page, click the Submit button.
6. It is kicking out and expire page is displayed.

Environment:
-------------
PT: 8.57.06
Application : HCM 9.2.30

Error on the browser:

---------------------

Your peoplesoft connection has expired.

Below are the lines observed in the Application server logs and Process_state files.

PSAPPSRV.19204 (164) [2019-05-16T02:11:17.484 username@client_machine_name (FIREFOX 60.0; WIN10) ICPanel] AecZRHmRVsx0jg 7519202515880612865 PS (0) PSAFFIRM(pPpr) failed at E:\PT857P06B_1903270501-retail\peopletools\src\psicsrv\servicebase.cpp, line 5563.  Processing will abort.
PSPAL.19204: Abort: PSAFFIRM(pPpr) failed at E:\PT857P06B_1903270501-retail\peopletools\src\psicsrv\servicebase.cpp, line 5563.  Processing will abort.
PSPAL.19204: Abort: Location: E:\PT857P06B_1903270501-retail\peopletools\src\pssys\dump.cpp:1023: CPSAbortObserver::OnEvent
PSPAL.19204: Abort: Generating process state report to PS_HOME\appserv\DomainName\LOGS\PSAPPSRV.19204\process_state.txt

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.