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E-AWE : EOAW_EMC Keep On Sending Reminders When Notification Setup Done On Transaction Configuration Even And also Escalation Notification Configuration (Doc ID 2546781.1)

Last updated on OCTOBER 17, 2019

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

EOAW_EMC Keep On Sending Reminders When Notification Setup Done On Transaction Configuration Even And also Escalation Notification Configuration

Setup:

1. Setup On Escalate event in Transaction Configuration of voucher approval
with reminders every 2 hour and Max 2 Notification
2. Setup Routed for Approval event in Transaction Configuration of voucher
approval with reminders every 2 hour and Max 2 Notification
3. Open Approval Process Setup of voucher and setup Time Out option as
          Reassignment approval -- 06 hours
          Notify Participant            -- 11 hours

Steps:
1. Now submit an voucher for approval and make sure not approver approves it
2. Schedule the NEM process with recurrence

Actual Result:
Without any approval transaction routed to Supervisor's Supervisor and notifications/reminders work correctly. After that 5 more notification/reminders were expected, but system keeps on sending reminders every 2 hour even after maximum notification counts.

Expected Result:
System should send reminders/notifications as per setup.

Cause

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In this Document
Symptoms
Cause
Solution
References


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