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CRM - ERMS RB_MAILROUTE failed with error Error changing value. {RC_CASE_CI.RC_CASE_NOTE(5).RC_DESCRLONG} (91,34) (Doc ID 2547519.1)

Last updated on DECEMBER 23, 2019

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, ERMS-Structured Email Process

PeopleSoft ERMS PRCEMAIL job failed Due to RB_MAILROUTE failure.


ERROR
-----------------------
Your note is too long.
Error changing value. {RC_CASE_CI.RC_CASE_NOTE(5).RC_DESCRLONG} (91,34)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Have ERMS active and process large incoming emails

.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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