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E-AD: Tier-2 Connection from Application Designer Results in "PeopleTools has stopped working" Windows Error - pscompat64.dll (Doc ID 2549255.1)

Last updated on NOVEMBER 01, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

When attempting to connect to a database using Application Designer in 2-Tier mode, the following error occurs:

Primary Error:
Windows error that PeopleTools has stopped working.


Error found in the WER9A88.tmp.WERInternalMetadata.xml file generated by Windows:

<ProblemSignatures>
    <EventType>APPCRASH</EventType>
    <Parameter0>pside.exe</Parameter0>
    <Parameter1>8.57.4.0</Parameter1>
    <Parameter2>5c2e6a19</Parameter2>
    <Parameter3>pscompat64.dll</Parameter3>
    <Parameter4>8.57.4.0</Parameter4>
    <Parameter5>5c2e660a</Parameter5>
    <Parameter6>c00000fd</Parameter6>
    <Parameter7>000000000001c2d8</Parameter7>
</ProblemSignatures>



The issue can be reproduced at will with the following steps:
1. Launch PT 8.57.04 Application Designer
2. Attempt to log in.
3. Windows error occurs.

Cause

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In this Document
Symptoms
Cause
Solution
References


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