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Benefits Administration Error: While Processing an Event for This Employee Which Involves a Transfer Between Benefit Programs, the System Could Not Find an Applicable Event Rule on PS_Ben_Defn_Plan to Use to Terminate the Employee's Current Elections (Doc ID 2550554.1)

Last updated on SEPTEMBER 20, 2019

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When processing a termination for an employee the following is generated:


ERROR
-----------------------
While processing an event for this employee which involves a transfer between Benefit Programs, the system could not find an applicable Event Rule on PS_Ben_Defn_Plan to use to terminate the employee's current elections. (MSGData1: Plan-Type; MSGData2: Be

12
XXX
2019-05-16

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Hire employee 5/2/2019.  Navigation: Workforce Administration > Job Information >Job > Job Data
2. Process HIR event and enroll in Plan Type 12 (Medical/Dental).  Navigation: Benefits > Manage Automated Enrollment > Events > On Demand Event Maintenance
3. Terminate employee 5/14/2019.  Navigation: Workforce Administration > Job Information >Job > Job Data
4. Process TER event.  Navigation: Benefits > Manage Automated Enrollment > Events > On Demand Event Maintenance

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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