My Oracle Support Banner

E-FLUID: After login when clicking on the Navbar the system just spins when using Chrome or Firefox (Doc ID 2550990.1)

Last updated on JUNE 05, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

PT 8.56.x


ACTUAL BEHAVIOR
---------------
Unable to use Navbar after login when using Chrome or Firefox browsers but IE works fine and users can navigate.

Users can log in without issue but when they try to click any button once we are logged in it just starts to spin and will eventually time out with the message “an error occurred”. 


ERROR
-----------------------
Refused to display navbar in a frame because an ancestor violates the following Content Security Policy directive: “frame-ancestors https://external site name like company.com"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.User logs in and gets the error when using F12 developer tools in the browser.
Without F12 users will not see any error and the browser homepage just spins and does not load the navigation menu.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Chrome or Firefox browsers when logging into PeopleSoft.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.