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SMART HR Template Hangs and Times-Out When Template Person Rules Search Parameters PSCS_CR SEARCH and PSCS_TRAD_RESUL And 'Is External System Installed' Flag is NOT Turned On (Doc ID 2551116.1)

Last updated on NOVEMBER 22, 2019

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Workforce Administration

ACTUAL BEHAVIOR

SMART HR Template is timing out when clicking Save and Submit button


EXPECTED BEHAVIOR

Expect the Smart HR Template not to time-out when clicking Save and Submit.

STEPS

Behavior is replicated at will using the following steps

1.  Login as PS with PeopleSoft Admin Role

2.  Navigate to the following:

Under Setup HCM -> Product Related -> Work Force Administration -> Smart HR Template -> Template Creation >KUEMP_ADMIN_FIN > Person Rules Tab > Search for Existing Person.

By Default the following are used:  YES, PSHR_HIRE, PSHR_GENERAL

3.  Configure with parameters:  Yes, PSCS_CR SEARCH and PSCS_TRAD_RESUL.  Save.

4.  Login as PS and go to WorkforceAdmin > Smart HR Template > Smart HR Transactions > Hire + KUEMP_ADMIN_FIN  > Create Transaction > details > Save and Submit

5.  Result:  Searching continues and does not stop until the App or Web Server times-out.







Cause

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In this Document
Symptoms
Cause
Solution
References


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