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SMART HR Template Hangs and Times-Out When Template Person Rules Search Parameters PSCS_CR SEARCH and PSCS_TRAD_RESUL And 'Is External System Installed' Flag is NOT Turned On (Doc ID 2551116.1)

Last updated on NOVEMBER 26, 2021

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.


On : 9.2 version, Workforce Administration


SMART HR Template is timing out when clicking Save and Submit button


Expect the Smart HR Template not to time-out when clicking Save and Submit.


Behavior is replicated at will using the following steps

1.  Login as PS with PeopleSoft Admin Role

2.  Navigate to the following:

Under Setup HCM -> Product Related -> Work Force Administration -> Smart HR Template -> Template Creation >KUEMP_ADMIN_FIN > Person Rules Tab > Search for Existing Person.

By Default the following are used:  YES, PSHR_HIRE, PSHR_GENERAL

3.  Configure with parameters:  Yes, PSCS_CR SEARCH and PSCS_TRAD_RESUL.  Save.

4.  Login as PS and go to WorkforceAdmin > Smart HR Template > Smart HR Transactions > Hire + KUEMP_ADMIN_FIN  > Create Transaction > details > Save and Submit

5.  Result:  Searching continues and does not stop until the App or Web Server times-out.


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