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E-MSS: Receive SQL Error When Attempting To Add Or Modify Name Information (Doc ID 2551678.1)

Last updated on AUGUST 25, 2020

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to add or modify name information (i.e. from Additional Names),
the following error occurs.

ERROR
------------
PSAPPSRV.4752 (364) 1-28042 17.51.12?0.000000 Cur#0.4752.notSamTran RC=0 Dur=0.000000 XER rtncd=72 msg=[Microsoft][SQL Server Native Client 11.0]Connection is busy with results for another command (SQLSTATE HY000) 0

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Root > Workforce Administration > Personal Information > Biographical > Additional Names
2. Then choose someone and modify the Preferred Name (add a new effective row and change the name fields).
3. Then attempt to save the component. It should trigger SQL error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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