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AR 9.2: Unable To Link To The AR Collections Workbench Using A Related Content Service (Doc ID 2552508.1)

Last updated on NOVEMBER 28, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Collections Workbench

ACTUAL BEHAVIOR
---------------
Linked the Collections Workbench to a delivered Pivot Grid;
When the Collections Workbench is invoked, instead of pulling the relevant parameters from the Pivot Grid detail, the Setid and Business Unit in the Collections Workbench are defaulted from User Preferences and the Customer Id is defaulted to blank.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1: Define Related Content Service
2: Create Pivot Grid
3: Click on Next
4: Save the Pivot Grid
5: Click on Configure Related Content
6: Select the Service ID created
7: Configure Service
8: Apply and click on OK
9: Click on Save
10: Click on Detailed View
11: Select from Actions Related Content Service

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cannot use properly application functionality.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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