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ELA: Running Manage Interface to AP/BILLING Across Business Units with Migration Error (Doc ID 2552645.1)

Last updated on OCTOBER 12, 2020

Applies to:

PeopleSoft Enterprise FIN Lease Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, 2.4 Lease Maintenance

ACTUAL BEHAVIOR
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When running Manage Interface to AP/Billing on migrated Leases with the following error, "Transaction Could not Be Processed Due to a Issue with Accounting Rules or Accounting Entry Template (1857, 718)", the payments cannot be interfaced. This occurs when running the process at the installation level. The customer cannot see any causes for this issue and has confirmed that their accounting rules and accounting entry templates are correct.

This issue has been fixed in Bug 28762721- ELA: RE_TXN_INTFC FLAGS TRANSACTIONS WITH ERROR ON LEASES THAT ARE TRANSITIONING. However, Leases were migrated before the fix was installed.

A workaround exists to reset the erroneous error message. If the user runs Manage Interface to AP/Billing at the Lease ID or BU level, the error will be reset, the interface will process the leases successfully and the voucher build will run to success.

The issue is that the customer would like to run Manage Interface to AP/Billing wide open, that is across all BUs. When run at this level, the process does not reset the error message and the lease payments cannot be processed.


EXPECTED BEHAVIOR

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It is expected that the erroneous error message will be reset when running Manage Interface to AP Billing across all BUs.

STEPS
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The issue can be reproduced at will with the following steps:
1.  Ran transaction generator
2.  Approved Payments in Processing Payments
3.  Ran Manage interface to AP Billing
4.  Searched for payments in processing payments


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cannot run the Manage Interface to AP/Billing at the installation level (across all BUs) and must generate a  separate run control for every BU.

Cause

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In this Document
Symptoms
Cause
Solution
References


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