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Supplemental Documents Deployed by Change Assistant Cannot be Opened by MS Word (Doc ID 2553936.1)

Last updated on NOVEMBER 26, 2021

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.


Supplemental documents generated when applying change package from HCM PUM Image 30 cannot be opened in Microsoft Word due to the following error:

Word was unable to read this document. It may be corrupt.
Try one or more of the following:
* Open and Repair the file.
* Open the file with the Text Recovery converter.

The issue can be reproduced at will with the following steps:
1. Download and install HCM PUM Image 30
2. Create and apply change package with Tax Updates 19-A & 19-B
3. Open documents (with extension .doc) that are generated by change package and note above error




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