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E-DPK: Cloud Manager Shift Fails With "Fail To Test User ID/Password: Database Connection Error" (Doc ID 2553955.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Cloud Manager - Version 08 and later
Information in this document applies to any platform.

Symptoms

On : Cloud Manager 08 version, Shift Provisioning

The Cloud Manager Shift fails with "Fail to test User ID/Password: Database connection error" while configuration Change Assistant. The Shifted environment shows on "failed" status.

 

ERROR
-----------------------
Error code = 1\n stdout = document is created\r\nMeet exception : \r\nFail to test User ID/Password: Database connection error.\r\n\tat


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Apply HotFix from Bug 29276554 to the Cloud Manager environment. 
2. Do a fresh compute Shift using Cloud Manager 8



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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